Craignair (“we,” “us,” or “our”) is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website, craignair.com.au, for booking accommodation. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use our website:
- Personal Information: This may include your name, email address, phone number, and payment details when you make a booking.
- Booking Information: Details of the accommodation you book, such as dates, preferences, and special requests.
- Technical Information: Information automatically collected through cookies and similar technologies, such as your IP address, browser type, and access times.
2. How We Use Your Information
We use the information we collect to:
- Process and manage your bookings.
- Communicate with you about your booking, including confirmations, updates, and customer support.
- Improve our website and services.
- Comply with legal obligations and resolve disputes.
3. Sharing of Information
We do not sell your personal information to third parties. However, we may share your information with:
- Service Providers: Trusted third parties who assist us in providing our services, such as payment processors.
- Legal Obligations: Government authorities or law enforcement if required by law or in response to a legal request.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet can be guaranteed as completely secure. We encourage you to take steps to safeguard your information when using online services.
5. Cookies
Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser. However, disabling cookies may affect the functionality of our website.
6. Your Rights
You have the right to access, correct, or request the deletion of your personal information. To exercise these rights, please contact us at [insert contact email].
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will indicate the effective date of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Craignair
640 Mount Macedon Road, Mount Macedon
hello@craignair.com.au